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Please be aware of scams - just a few new ones

Alert message sent 21/12/2020 16:55:00

Information sent on behalf of Surrey Police

Dear Surrey Heath members.

We continue to see a large number of scams and cyber crime attempts taking place and I just wanted to make you aware of two that have been brought to my recent attention.

DPD email scam
There seems to be a 'DPD scam' going round. This involves people receiving emails purporting to be from the courier company DPD, saying that they were unable to deliver a parcel as there was no one present to sign for it. A tracking number link is given, which when a mouse is hovered over it, will show an odd foreign (one noted was the UAE) or even garbage domain name; the link on which to click to arrange re-delivery is/maybe the same.

The email says a re-delivery fee of 2,38 £ would be charged, and so we imagine they expect people to click on the links and input credit card details (which will of course likely be then used for illicit activity).

The email gives a valid depot address, so in some respects looks plausible; it could be easy to fall for at this time of year.   One of the Surrey Heath members did actually ask their local DPD driver about this and the driver confirmed it was a scam and that DPD would never charge anyone for re-delivery if someone is out.

BT Open Reach phone scam
This involves people receiving a phone call from someone purporting to be from BT Open Reach and telling the person that they have a malware file downloaded onto their router.

They ask to take control of someone's computer remotely (at which point they can for example instal a number of malware and spyware packages, lock out your PC and seek money to have it given back etc).  

From reports it appears the callers accents would place the callers somewhere in the Indian subcontinent (however anyone may be calling as part of one of these scams). Callers will try to tell you (by guessing) who your Internet Service Provider (ISP) is to sound more plausible.

Unfortunately these two examples of scam/cybercrime attempts are illustrative of a range of similar ones doing the round so please do take extra care both online and dealing with phone callers.

As always if you believe you have any information of interest to the police then please call 101 or alternatively, you can use the online reporting system

You can also give information, 100% anonymously, to the independent charity Crimestoppers on 0800 555 111; or through their anonymous online form: https://crimestoppers-uk.org/

For information and advice regards Cybercrime please visit cyberaware.gov.uk

If you think you’ve been a victim of fraud, or you would like further information on the types of scams you need to protect yourself from, check out Action Fraud online at www.actionfraud.police.uk

Kind Regards.

Rob Freeman
Community Engagement Volunteer (Surrey Heath)
Message sent by
Rob Freeman (Surrey Police, Volunteer, Surrey Heath)

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