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Amazon telephone scam

Alert message sent 07/08/2020 16:36:00

Information sent on behalf of Thames Valley Police

Amazon telephone scam.

We are receiving a sharp increase in the number of scam reports via Action Fraud in which victims are cold called at home by persons claiming to be phoning on behalf of the online retailer Amazon.co.uk. The caller will claim to be contacting the victim because there is an issue with their Amazon Prime membership or unauthorised activity on their Amazon account.

Do not engage with the caller as they will be attempting to get you to disclose your personal or financial details in order to scam you. We have even been made aware of scammers directing the victim to go and purchase Amazon vouchers from a shop (to then be later collected in person by the scammer or an accomplice) in order to "demonstrate that their Prime account is working properly"). Again, on no account should you do this: discuss your concerns with a trusted family member or friend who can refer the incident to Action Fraud on your behalf if you cannot do this yourself (online at https://www.actionfraud.police.uk/ or by telephone at 0300 123 2040).

Amazon do not make unsolicited telephone calls to customers and if you have a query about your customer account, you should contact Amazon's Customer Services department directly via their website or mobile phone app.
Message sent by
Alison Drury (Police, PCSO, Kidlington)

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