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Citizens Advice Consumer Service

Alert message sent 11/03/2020 15:09:00

Information sent on behalf of Dorset Alert


Good Afternoon,

Please see below information from Dorset Trading Standards.

New freephone number for the Citizens Advice Consumer Service: 0808 223 1133

This is who to contact with consumer problems, where consumer advice is needed or if you want to report something to Trading Standards?

There is a new freephone number for residents to use to call the national Citizens Advice Consumer Service – this service is funded by central Government and is the first point of contact for any consumers needing advice on unfair trading, or unsatisfactory goods and services they have bought, or to report a matter to local Trading Standards, at Dorset Council.

This replaces the normal rate 03454 04 05 06 number, which will still work and carry an introductory message to invite callers to make use of the freephone number.

An adviser will answer your call as soon as possible, usually within a few minutes. Once you are speaking to an adviser your call should take an average of 8 to 10 minutes.
Calls are free from mobiles and landlines using the new number: 0808 223 1133.
More details on the Dorset Council website, Trading Standards pages: ​Dorset Council website Trading Standards pages​​​​​​ 

To enable Trading Standards to investigate offences and intervene in appropriate cases, referrals from Citizens Advice are made electronically overnight or by instant call contact where required.

Thank you

Elaine Ryan
Prevention Development Officer
Message sent by
Elaine Ryan (Police, Prevention Department, Dorset)

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