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This message is dated Monday 16th September 2019 - Windsor

Alert message sent 16/09/2019 15:32:00

Information sent on behalf of Thames Valley Police

This message is dated Monday 16th September 2019 for Windsor.

Sorry messages have been a bit thin recently, but I have been heavily involved with internal administration matters.  Normal service is now resumed.

VisaV, who manage the Alert system, recently changed all their servers and it appears a lot of people have dropped off the system and are not receiving messages – we are resolving those issues.

They have also removed most of the formatting possibilities – so Hyperlinks do not appear to work.  Where I mention email links, you will have to copy the address and paste it, into your outlook / Chrome toolbar.

13/9  Friday 9 p.m. / 10 p.m. – A full Courier Fraud in Windsor.  This was a call from a bank to say their customer had phoned them to ask if they had collected her bank cards ??  At 9 p.m. on Friday evening, the aggrieved received a call from someone who purported to be PC Watson from Central London.  He explained that a man had been arrested and he appeared to have the aggrieved’s cards in his possession.  Could she please check whether or not she still has her cards.  She checked and had them and was then asked, to put the phone down and call the security number on the back.  This she did.  Unknown to her – the caller is not in control of the call.  If the caller puts the receiver down, it does not disconnect the call.  Only the caller can do that.  The call is held open for several minutes.  It is because of this, they have to get the aggrieved to get their cards, so that they can call the ‘security Department’ from the bank.  When she put the receiver down, the call was not disconnected and the scammers can even play a dial tone down the line.  She picked up the phone, heard the dial tone and dialled the bank’s security number.  The scammer simply hands the phone to an accomplice.  To cancel the card, the ‘Bank security Department’ needs to now all the security information in order to cancel it.  After handing over all the security information, the supposed security department said they would send a courier to collect her cards and would be sending new cards to her.  To prove it was legitimate, the courier would quote and agreed security number.  They then handed her call over to a third accomplice, who spoke about bank security and managed to get her PIN number.
At 10 p.m., the courier arrived and collected the card.  There was an almost immediate attempt to withdraw money from her account in Southall.  This fortunately was blocked by the bank as an unusual withdrawal.
The aggrieved phone the bank in the morning as she had become suspicious – and the bank phoned the police.

A lot of detail – but once you hear how it works, you will be much more alert if you get one of these calls.


We recreated this scenario using a local Actor – Angus, which we placed on YouTube.  I hoped a dramatic video, would really send the message home !!



National Knife Crime Awareness week runs from today - Monday 16th September to Sunday 22nd September.

During that time Thames Valley Police, along with other forces will be taking part in a variety of activities designed to challenge and reduce the threat of knife crime.  This includes:

Work with our professional partners including local schools, colleges and trading standards;
Knife amnesty bin at Maidenhead police Station;
Enforcement patrols
Information, advice and police activity on social media – follow us on Twitter at:
@tvp_windsor &

 and Facebook at:


You can safely deposit any type of knife or bladed article in our red amnesty bin between Monday 16 and Sunday 22 September.  This is the ideal time to dispose of these items that you are not sure what to do with. If you have any such items, please bring them down to Maidenhead reception desk

If you are worried about knife crime in your area or if you want to speak to anyone about a specific concern then please do get in touch, please call 101 or report online.

Alternatively, you can contact Crimestoppers 100% anonymously on 0800 555 111

NEXT: THE ONE BOROUGH GROUP – I attend the One Borough Group that meets quarterly.  At the last meeting on Wednesday 11th September – we had presentations by the Citizens Advice Bureau and the Dementia Care Team.

C A B :
They are willing to help with all sorts of claims and this can be done digitally on line, rather than by appointment at one of their offices.  If a potential client does not have a computer, they have computers in their offices, for use by members of the public.
Partners can make referrals.  By doing this, partners don’t have to say to a potential client, ‘make an appointment at the local CAB office’ – which may never happen – this way, the CAB makes the approach and offers advice.  It is not left to the client.
The CAB still offers home visits, if getting to an office would be difficult.
The CAB has access to the ‘Language Line’, so foreign languages are not a problem.  They hold three way conference calls.
They will do anything to support potential clients.


The Borough has a team, whose role is to support victims of Dementia and their families.  It was made clear that Dementia, is not considered a ‘medical condition’, for NHS support purposes.  Once Dementia has been diagnosed, it is not treated as a medical condition and the victims and their families are responsible for all support.

If you want advice or more information from this team – call 01628 683 715.  They are there to support carers, patients or their families.  They have lists of all support groups and day centres who hold daily sessions / lunches.  These can be expensive, but they can advise about support funding initiatives.

Sheila Holmes from OPAF – the Older Persons Advisory Forum – talked about University College’s ‘Chariot’ initiative.  They are looking for participants in a pilot project to establish if Dementia has a genetic component:

For more information about this group – follow this link.  If you are part of a Community Group, providing support to local residents – you need to be on this group – every partner / community group providing services in RBWM should be part of this group.  They are putting together a directory of all members.  There is so much support in RBWM, but it is very difficult for us all to have the details at our fingertips – a directory would be really useful.


If you want to leave details of your group for the Directory or would like to attend meetings - contact:

Support officer: Andy Carswell. Email: andy.carswell@rbwm.gov.uk


Anita Ambasna is organising this course and she tells me, there are still places on this course for students aged between 15 – 17 years old.

It is being run in two 8 week modules – the first starting shortly.  The project has a lot of existing clothes for – ‘re-purposing’.  Some donated by students from Eton College.


We are also looking for students for our ‘The Windsor Lions Food Academy’ – our supported, 8 week, intensive cooking course, which starts in early October, at the Windsor Girls School, Home Economics Suite, between 3.45 p.m. / 6.30 p.m.
Those students should be aged 14 – 16, but we would consider younger students, depending upon maturity.  This is aimed at those students, who perhaps, lack self esteem, have few friends or are isolated from their peer group.  The course, through its brilliant volunteer mentors, builds self-confidence and a team spirit.

It culminates, in a VIP Banquet for 70 guests, at a ‘course side’ restaurant at The Windsor Race Course, who fully sponsor and support this initiative.

At that Banquet, where we are entertained by Orchestras from the Windsor learning Partnership – The Windsor Boys and Girls’ schools – the students have to cook a full three course meal and canapes for guests on arrival.  That is no mean feat, but it does give them experience of working in a professional kitchen.

We will also feature a Fashion Show, from our sister project – the sewing upskilling project.  Those students will be supported by students from Langley College, who are studying hair and Make Up !!

It really is a glittering black tie occasion.  Certificates are issued to the students from the Master Guild of chefs, by the Mayor – Cllr Sayonara Luxton and other VIP guests.

To receive them – the students have to individually walk the full length of the room, before cheering guests, family and friends.  What were very shy individuals when the first attended are now very proud and confident mini chefs !!!  There is not a dry eye in the house !!!

If you know of someone who would benefit from these courses

Email referrals to me at:


Or Anita Ambasna at:



13/9  Friday midnight / 5 p.m.  Shopping Centre Car Park.  Car badly keyed.
13/9  Friday 6 p.m. / 6.15 p.m.  Hanover Way.  Rear gearing on a bike damaged.
15/9  Sunday 10.40 p.m.  Clarence Road. A man was seen walking along the road, then kicking off a car’s wing mirror.
13/9  Friday 4 p.m.  Romney Lock Car Park, Thames Side.  Car entered and searched.  Passports and paperwork stolen.  The aggrieved recovered lots of other items removed from the car on a local path.
14/9  Saturday 2 p.m. / 4.30 p.m.  Riverside Car Park.  Van broken into – side window smashed.  Luggage stolen.
14/9  Saturday 2.30 p.m. / 3.25 p.m.  Leisure Centre Car Park., Stovell Road.  Locked up bike stolen.  A red, Allex bike.  WITH FRAME NUMBER



14/9  Saturday 11.30 p.m. / 11.55 p.m.  St.Leonard’s Road.  Egg thrown at a car causing damage.



Please consider using our online reporting system but please note this reporting tool is not for use where a crime happening right now, the suspect is still at the scene, or anyone seriously injured or in immediate danger.


Eyes, ears.....and Brain


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Message sent by
Jeffrey Pick (Police, Community Engagement & Resilience Officer, Windsor & Maidenhead LPA)

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