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Banking protocol prevents fraud transactions

Alert message sent 13/08/2019 12:02:00

Information sent on behalf of Neighbourhood Watch Scotland


More than £7 million worth of fraudulent transactions have been prevented in Scotland in the last financial year (April 2018 – March 2019) as a result of the Banking Protocol, a rapid response scheme aimed at preventing bank customers from falling victim to scams.

Launched in March 2018, the Banking Protocol is a partnership between Police Services, UK Finance and the banking industry, and supported by Trading Standards. Under the scheme, staff in high street banks are trained to spot signs when a customer may have fallen, or who may be about to fall victim to a scam. This includes customers seeking to move large sums of money to a new account, to an overseas account or making unusual transactions while in the branch. Bank branch staff will then alert police to the suspected scam, who will attend the branch, speak with the customer and investigate the potential scam.

Following the scheme’s success, a new initiative involving Police Scotland now enables telephone banking staff to also make an email referral to the police without the customer needing to be in the branch. Officers will then attend the customer’s home address to make enquiries.

Remember that a genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account.

If you suspect you – or someone you know – has been the victim of finance fraud, please contact Police Scotland via 101, or 999 in the event of an emergency.

This messaging system is not for reporting crime as responses are not monitored 24 7.  If you have time-critical information regarding the content of the above message, or if you wish to report any other non-urgent matter, please call 101.  In an emergency, call 999.

Police Scotland's North East Division covers rural and urban areas in Moray, Aberdeenshire and Aberdeen City.  The division has five territorial command areas which have their own dedicated Area Commander, who is responsible for the daily policing function.  Each command area is served by a number of community policing teams whose activities are built around the needs of the local community.  These teams respond to local calls and look for long term solutions to key issues.  They are assisted by the division's Crime Reduction Unit who deliver against Force and local priorities in a number of areas, including physical and social crime prevention, supporting and enhancing community engagement and creating and sustaining strong and effective partnership working.

 
Message sent by
Michael Urquhart (Police, Constable, North East Divison)

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