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Safety Issue - Whirlpool Tumble Dryer Recall

Alert message sent 23/07/2019 12:39:00

Information sent on behalf of Neighbourhood Watch Scotland

Whirlpool Tumble Dryer Recall
Whirlpool UK Appliances Ltd is to issue a product recall of tumble dryers not yet modified from consumers’ homes.

The announcement follows an intervention on 4 June by the government’s Office for Product Safety and Standards (OPSS) which informed Whirlpool of its intent to serve a Recall Notice.

Under the recall, consumers with an unmodified, affected tumble dryer will be entitled to a new replacement machine. This will be delivered and installed, with the old one removed, all at no cost.

Whirlpool has agreed to undertake a number of actions.  These actions are set out in an exchange of letters between OPSS and Whirlpool but include commitments to,
deliver a significant new consumer outreach campaign with wide ranging publicity of the product recall aimed at reaching affected consumers and driving up awareness

guarantee no charges for delivery, installation or removal of machines

improve identification of, and outreach to, vulnerable consumers

provide OPSS with timely reporting of progress made in the product recall

Owners of unmodified, affected tumble dryers should unplug and contact Whirlpool to arrange a free replacement.

The recall covers all models of vented and condensing tumble dryers produced between 1 April 2004 and 30 September 2015 and sold in the United Kingdom under the Hotpoint, Indesit, Creda, Proline and Swan brands, with the exception of those which have been modified or replaced in accordance with the agreement between Whirlpool UK Appliances Limited and Peterborough Council of September 2015.

Consumers can
call the Whirlpool helpline on 0800 151 0905 for more information

visit the safety website for a full list of affected machines - https://safety.hotpoint.eu/country.jsp?lang=en

visit product recall - https://productrecall.campaign.gov.uk

Please share with family and friends.
Message sent by
Willie Clark (NHWN, NWS Co - ordinator, NW Scotland)

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