The struggling retailer suspended its shares on Tuesday, after turning down another takeover bid from Sports Direct billionaire Mike Ashley
It is not yet known what the future hold for its store in Coventry, but it was announced that about 50 of the company’s 165 stores were likely to close.
The news is likely to have worried many Debenhams customers – especially those with gift cards and returns to deal with.
Coventry Trading Standards have addressed the all-important questions, so consumers know where they stand.
Can I still use my gift cards?
If you have a gift card you should look to spend it as soon as possible
When a retailer goes into administration, customers with vouchers are seen as creditors which means they will be among the business’ other creditors who are all trying to claim back any money owed.
There’s no obligation for the administrators or the buyer of a business to continue honouring them.
The Debenhams website says gift cards WILL continue to be honoured, but there are no guarantees as to how long this will last.
Can I return an order?
Currently the Debenhams website says that all orders, returns, and refunds will be honoured.
However, there is no confirmation from the administrators about whether refund rules will change in future – so if you do have an order you want to return, it may be best to do this sooner rather than later.
Is it still safe to make purchases?
Trading Standards advise if you make a purchase from Debenhams now that it is in administration, it would be worth using a debit card, or a credit card if the purchase costs over £100.
This will give you extra protection if something goes wrong with the purchase. You may be able to make a claim through ‘chargeback’ for debit cards, or Section 75 for credit cards.
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